Elements and Performance Criteria
- Identify customer needs.
- Hire trial CPAP equipment.
- Follow organisational procedures for hiring CPAP equipment.
- Clearly explain equipment trial hire service and future purchase options and use questioning to confirm customer understanding.
- Calculate hire costs and accurately complete CPAP equipment hire agreement, obtain customer signature and co-sign.
- Supply signed copy to customer and file duplicate copy.
- Clean, disinfect and store returned hire items.
- Provide CPAP equipment services.
- Follow sleep specialist recommendations and set CPAP trial equipment on auto.
- Fit mask, explain and demonstrate use and hygienic maintenance of trial equipment.
- Review mask comfort and machine readings after one week and adjust settings to mid-range of readings taken across the week.
- Review trial at prearranged intervals and replace mask type to ensure effective operation and customer comfort.
- Advise patient to return to treating sleep specialist for re-assessment and advice on adjusting settings where issues persist.
- Supply sleep apnoea products.
- Follow organisational procedures for supplying sleep apnoea products.
- Recommend and supply CPAP equipment for customer purchase after trial period.
- Identify and use opportunities to suggest companion products relevant to desired outcomes.
- Explain and demonstrate use, care and maintenance of equipment.
- Provide ongoing support and recommend strategies for customer to adjust to using CPAP equipment.
- Supply replacement parts to customers.
- Source and refer customers to current information on specialist services that support sleep apnoea management.